Return window

Products may be returned within 30 days of the purchase date. After this period, returns or exchanges cannot be processed.

Eligibility

To qualify for a return, the item must:

• be unused, in the same condition as delivered, and resalable;
• be in its original, intact packaging;
• be accompanied by a valid receipt or proof of purchase;
• if sold by box or bag, be returned in full box/bag quantity.

Sanitary products must be individually wrapped to prevent scratching, or the return may be refused.

Do not return items directly to the manufacturer.

Non-returnable items

The following cannot be returned:

• sealing components and soft goods: seals, gaskets, membranes, hoses;
• plastic tubing more than 6 months after purchase;
• special-order, obsolete or overstocked items;
• any item bearing etching, stickers, paint or marker;
• any item not in resalable condition.

Restocking fee

Accepted returns are subject to a 25% restocking fee (based on list price in effect at the time of purchase, less applicable discount).

Return procedure (RMA)

1. Request a Return Merchandise Authorization (RMA) by writing to [email] and briefly describe the issue.
2. A NXT Process expert will contact you to confirm the problem. If the part may work properly, we will assist you; otherwise an RMA number will be issued.
3. Ship the part with the RMA number to: 4579, boul. Métropolitain E., St-Léonard, QC H1R 1Z4.
4. Once received and inspected, we will notify you by email of the approval or rejection of your refund.
5. Approved refunds are processed to the original payment method within 1–3 business days.

Return shipping

• Return shipping is the customer’s responsibility and must be prepaid. Shipments sent COD will be refused.
• Original shipping charges are non-refundable; where applicable, they are deducted from the refund.
• For items over $75, we strongly recommend a trackable shipping method or insurance. NXT Process cannot guarantee receipt of a return without proof of delivery.

Exchanges

We only replace defective or damaged items. For an exchange of the same item, email [email].

Reservation

NXT Process reserves the right to decline a return when market conditions or other circumstances make acceptance of the returned goods overly burdensome.