{"id":54077,"date":"2025-10-06T12:57:01","date_gmt":"2025-10-06T12:57:01","guid":{"rendered":"https:\/\/staging.nxtprocess.com\/?page_id=54077"},"modified":"2026-08-24T17:41:11","modified_gmt":"2026-08-24T17:41:11","slug":"politique-de-remboursement-de-retour","status":"publish","type":"page","link":"https:\/\/staging.nxtprocess.com\/fr\/politique-de-remboursement-de-retour\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"\t\t
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Politique de retour et de remboursement <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t \t\t
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D\u00e9lai de retour<\/span><\/h4>

Les produits peuvent \u00eatre retourn\u00e9s dans les <\/span>30 jours<\/b> suivant la date d\u2019achat. Apr\u00e8s cette p\u00e9riode, les retours ou \u00e9changes ne peuvent pas \u00eatre trait\u00e9s. <\/span><\/p>

\u00c9ligibilit\u00e9<\/span><\/h4>

Pour \u00eatre admissible \u00e0 un retour, l\u2019article doit :<\/span><\/p>

  • \u00eatre <\/span>inutilis\u00e9<\/b>, dans le m\u00eame \u00e9tat qu\u2019\u00e0 la livraison, et <\/span>revendable<\/b> ;<\/span><\/li>
  • \u00eatre dans son <\/span>emballage d\u2019origine intact<\/b> ;<\/span><\/li>
  • \u00eatre accompagn\u00e9 d\u2019un <\/span>re\u00e7u valide ou d\u2019une preuve d\u2019achat<\/b> ;<\/span><\/li>
  • s\u2019il est vendu par bo\u00eete ou par sac, \u00eatre retourn\u00e9 en <\/span>quantit\u00e9 compl\u00e8te (bo\u00eete\/sac)<\/b>.<\/span><\/li><\/ul>

    Les produits sanitaires doivent \u00eatre <\/span>emball\u00e9s individuellement<\/b> pour \u00e9viter les \u00e9gratignures, faute de quoi le retour pourrait \u00eatre refus\u00e9.<\/span><\/p>

    Ne retournez pas les articles directement au fabricant.<\/span><\/p>

    Articles non retournables<\/span><\/h4>

    Les \u00e9l\u00e9ments suivants <\/span>ne peuvent pas \u00eatre retourn\u00e9s<\/b> :<\/span><\/p>

    • composants d\u2019\u00e9tanch\u00e9it\u00e9 et consommables souples : <\/span>joints, garnitures, membranes, tuyaux<\/b> ;<\/span><\/li>
    • tubes en plastique<\/b> plus de 6 mois apr\u00e8s l\u2019achat ;<\/span><\/li>
    • articles de commande sp\u00e9ciale, obsol\u00e8tes ou en <\/b>surstock ;<\/span><\/li>
    • tout article portant des <\/span>gravures, des autocollants, de la peinture ou du marqueur<\/b> ;<\/span><\/li>
    • tout article qui n\u2019est pas dans un \u00e9tat revendable.<\/span><\/li><\/ul>

      Frais de restockage<\/span><\/h4>

      Les retours accept\u00e9s sont soumis \u00e0 des <\/span>frais de restockage de 25 %<\/b> (bas\u00e9s sur le prix courant en vigueur au moment de l\u2019achat, moins l\u2019escompte applicable).<\/span><\/p>

      Proc\u00e9dure de retour (RMA)<\/span><\/h4>
      1. Demandez une <\/span>autorisation de retour de marchandise (RMA)<\/b> en \u00e9crivant \u00e0 [email] et d\u00e9crivez bri\u00e8vement le probl\u00e8me.<\/span><\/li>
      2. Un expert de NXT Process vous contactera pour confirmer le probl\u00e8me. Si la pi\u00e8ce peut fonctionner correctement, nous vous assisterons ; sinon, un num\u00e9ro de RMA sera \u00e9mis. <\/span><\/li>
      3. Exp\u00e9diez la pi\u00e8ce <\/span>avec le num\u00e9ro de RMA<\/b> \u00e0 : 4579, boul. M\u00e9tropolitain E., St-L\u00e9onard, QC H1R 1Z4. <\/span><\/li>
      4. Une fois le retour re\u00e7u et inspect\u00e9, nous vous informerons par courriel de l\u2019approbation ou du rejet de votre remboursement.<\/span><\/li>
      5. Les remboursements approuv\u00e9s sont trait\u00e9s selon le mode de paiement initial dans un d\u00e9lai de <\/span>1 \u00e0 3 jours ouvrables<\/b>.<\/span><\/li><\/ol>

        Exp\u00e9dition des retours<\/span><\/h4>
        • L\u2019exp\u00e9dition de retour est la <\/span>responsabilit\u00e9 du client<\/b> et doit \u00eatre <\/span>pr\u00e9pay\u00e9e<\/b>. Les envois envoy\u00e9s <\/span>contre remboursement (COD) seront refus\u00e9s<\/b>.<\/span><\/li>
        • Les frais d\u2019exp\u00e9dition initiaux sont <\/span>non remboursables<\/b> ; le cas \u00e9ch\u00e9ant, ils sont d\u00e9duits du remboursement.<\/span><\/li>
        • Pour les articles de plus de <\/span>75 $<\/b>, nous recommandons fortement une m\u00e9thode d\u2019exp\u00e9dition <\/span>avec suivi<\/b> ou une assurance. NXT Process ne peut garantir la r\u00e9ception d\u2019un retour sans preuve de livraison. <\/span><\/li><\/ul>

          \u00c9changes<\/span><\/h4>

          Nous rempla\u00e7ons uniquement les articles <\/span>d\u00e9fectueux ou endommag\u00e9s<\/b> . Pour un \u00e9change du m\u00eame article, envoyez un courriel \u00e0 [email]. <\/span><\/p>

          R\u00e9serve<\/span><\/h4>

          NXT Process se r\u00e9serve le droit de refuser un retour lorsque les conditions du march\u00e9 ou d\u2019autres circonstances rendent l\u2019acceptation des marchandises retourn\u00e9es excessivement contraignantes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Politique de retour et de remboursement D\u00e9lai de retour Les produits peuvent \u00eatre retourn\u00e9s dans les 30 jours suivant la date d\u2019achat. Apr\u00e8s cette p\u00e9riode, les retours ou \u00e9changes ne peuvent pas \u00eatre trait\u00e9s. \u00c9ligibilit\u00e9 Pour \u00eatre admissible \u00e0 un retour, l\u2019article doit : \u00eatre inutilis\u00e9, dans le m\u00eame \u00e9tat qu\u2019\u00e0 la livraison, et revendable […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-54077","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPolitique de retour et de remboursement | NXT Process<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et de remboursement | NXT Process\" \/>\n<meta property=\"og:description\" content=\"Politique de retour et de remboursement D\u00e9lai de retour Les produits peuvent \u00eatre retourn\u00e9s dans les 30 jours suivant la date d\u2019achat. Apr\u00e8s cette p\u00e9riode, les retours ou \u00e9changes ne peuvent pas \u00eatre trait\u00e9s. \u00c9ligibilit\u00e9 Pour \u00eatre admissible \u00e0 un retour, l\u2019article doit : \u00eatre inutilis\u00e9, dans le m\u00eame \u00e9tat qu\u2019\u00e0 la livraison, et revendable […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.nxtprocess.com\/return-refund-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"NXT Process\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/NXT-Process\/61560023431243\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-24T17:41:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/return-refund-policy\\\/\",\"url\":\"https:\\\/\\\/staging.nxtprocess.com\\\/return-refund-policy\\\/\",\"name\":\"Politique de retour et de remboursement | NXT Process\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/#website\"},\"datePublished\":\"2025-10-06T12:57:01+00:00\",\"dateModified\":\"2026-08-24T17:41:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/return-refund-policy\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/staging.nxtprocess.com\\\/return-refund-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/return-refund-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/staging.nxtprocess.com\\\/fr\\\/accueil-1\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de retour et de remboursement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/#website\",\"url\":\"https:\\\/\\\/staging.nxtprocess.com\\\/\",\"name\":\"NXT Process\",\"description\":\"Optimizing your future, one liquid process at a time\",\"publisher\":{\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/staging.nxtprocess.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/#organization\",\"name\":\"Processus NXT\",\"url\":\"https:\\\/\\\/staging.nxtprocess.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/staging.nxtprocess.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Screenshot_1.png\",\"contentUrl\":\"http:\\\/\\\/staging.nxtprocess.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Screenshot_1.png\",\"width\":255,\"height\":186,\"caption\":\"Processus NXT\"},\"image\":{\"@id\":\"https:\\\/\\\/staging.nxtprocess.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/people\\\/NXT-Process\\\/61560023431243\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/11569305\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retour et de remboursement | NXT Process","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"fr_FR","og_type":"article","og_title":"Politique de retour et de remboursement | NXT Process","og_description":"Politique de retour et de remboursement D\u00e9lai de retour Les produits peuvent \u00eatre retourn\u00e9s dans les 30 jours suivant la date d\u2019achat. 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